Learn how to contact Lucky Star support via email, phone, social media, or online chat. Our team is available around the clock to help Indonesian players have the best possible experience at our casino.
Email Support
Email support is a convenient way to reach the Lucky Star team. Send your inquiries anytime, and the team will respond promptly with detailed assistance.
How to use email support:
- Send an email to [email protected].
- Clearly describe your issue or question in detail.
- Include your registered email address and username for faster processing.
- Wait for a response, usually within 24 hours.
Email is ideal for non-urgent matters requiring detailed explanations or documentation, such as verification requests, bonus inquiries, or account issues.
Phone Support
Prefer direct contact? Lucky Star’s phone support is available to assist you. Call and speak with a representative in real-time for immediate resolution.
Benefits of phone support:
- Quick resolution of urgent issues.
- Direct communication with the support team.
- Ideal for immediate responses to pressing matters.
- Available for account verification and security concerns.
Phone number: +1(123) 456-75-90
Call the number above and follow the instructions to speak with a representative. Phone support is available during business hours.
Live Chat Support
Live chat is the fastest way to get help at Lucky Star. Available 24/7, the chat allows you to communicate with a representative in real time directly on the website.
How to use live chat:
- Go to the Lucky Star website and click on the chat icon.
- Enter your details and start the conversation with a representative.
- Explain your issue and receive immediate assistance.
- Save the chat transcript for your records if needed.
Live chat is ideal for resolving issues such as payments, deposits, withdrawals, bonuses, and technical problems. Average response time is under two minutes during peak hours.
Social Media Support
Social media is a convenient way to contact support and stay updated on promotions. Send messages or comments, and the team will respond quickly.
How to use social media support:
- Follow Lucky Star’s official accounts on social media.
- Send a direct message describing your inquiry.
- The support team will reply and provide the necessary assistance.
Social media is great for general inquiries, updates on promotions and events, or following casino news. For account-specific issues, live chat or email is recommended.
Common Support Topics
Our support team assists with various matters:
- Account issues: Registration, login problems, password recovery, account verification.
- Payments: Deposit methods, withdrawal requests, transaction status, payment errors.
- Bonuses: Welcome package activation, cashback inquiries, free spins, Lucky Coins redemption.
- Games: Technical issues, game rules, demo mode access, provider information.
- Responsible gambling: Deposit limits, self-exclusion, cooling-off periods.
Support Response Times
Expected response times by channel:
| Channel | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Under 2 minutes |
| 24/7 | Within 24 hours | |
| Phone | Business hours | Immediate |
Before Contacting Support
To expedite your inquiry, please have the following information ready:
- Your registered email address and username.
- Description of the issue with relevant dates and times.
- Screenshots of any error messages if applicable.
- Transaction IDs for payment-related inquiries.
Conclusion
Lucky Star support is always available to assist Indonesian players. With multiple contact options including email, phone, and 24/7 live chat, you will receive the help you need. Do not hesitate to reach out to resolve any questions or issues. Our team is committed to ensuring your gaming experience is smooth and enjoyable.